Shipping & Returns

Postage

We post Australia-wide at a flat rate of $20 per order.

Insurance & delivery

Sew & Sew Wines insures each purchase during the time it is in transit until it is delivered to your specified delivery address.

Once goods have been recorded as delivered by Sew & Sew Wines and Australia Post or other carrier (e.g. third party couriers) responsibility for your purchased goods passes to you.

If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address if signed for delivery option has been selected) is evidence of delivery and fulfilment by Sew & Sew Wines, and transfer of responsibility in the same way.

Please note that we aim to dispatch all orders within 48 hours. Delivery estimates are to be used as a guide only and commence from the date of dispatch. It may take up to 10 days to deliver your order.

In the event of product(s) being returned to our warehouse as a result of us having been given the wrong shipping address and following an unsuccessful attempt to deliver, we reserve the right to charge for shipping subsequently each time we are asked to deliver the product to the right address.

Dispatch

All items are dispatched by regional post office depending on location, on behalf of Sew & Sew Wines.

Please note that whilst we aim to dispatch within 24 hours of receiving your order, please allow 14 days for it to arrive. We will not dispatch to multiple addresses in one order.

Returns & exchanges: cancelling your order

You have the right to cancel your order with us, provided you give us written notice within 7 working days of receipt.

Notice of contract cancellation must be given in writing to: matthew@sewandsewwines.com.au

For orders cancelled we will issue you with a full refund excluding shipping cost. However, you will need to return the entire order to us by secure means to ensure it reaches us in saleable condition, at your own cost.

Cancelled orders should be returned to: Sew & Sew Wines, 97 Pennys Hill Rd, The Range SA 5172, Australia.

All items must be returned unused and in their original condition, from the original delivery country. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse.

In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 30 days of us receiving your cancellation notice and the goods in acceptable condition.

Our policy

Items should be returned unused and with all Sew & Sew Wines labels still attached. Returns that are damaged or spoilt may not be accepted and may be sent back to the customer and/or a refund refused.

Please email matthew@sewandsewwines.com.au if any of your purchases have been delivered without Sew & Sew Wines labels / packaging.

Faulty goods

Goods are faulty if they are received damaged or where a manufacturing fault occurs or is discovered within one month of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product, subject to availability.